Vogent is an AI platform that automates phone calls using human-like voice interactions. Vogent assists industries such as healthcare, logistics, and travel. You can fine-tune in-house language models and integrate them into current workflows via API or a no-code dashboard.
Major Highlights
- Build human-like, intelligent voice agents quickly.
- Use a drag-and-drop interface to create agents without coding.
- Take advantage of advanced detection models for IVR and voice activity.
- Vogent’s conversational models have training using millions of phone calls.
- View call recordings and transcripts to analyze agent performance.
- Integrate with other systems to trigger post-call automations.
- Select phone numbers by area code to host your agent.
- Use custom models or integrate current LLMs.
- Vogent’s models and voices give quick response times.
- HIPAA-compliant voices and workspaces are available.
Use Cases
- Automate calls to payers for tasks like eligibility verification.
- Manage prescription processes by calling pharmacies.
- Contact patients and clinics.
- Improve customer service and cut call center costs.
- Automate workflows.
- Gather insights from customer interactions.
- Offer knowledge-based suggestions during calls.
- Handle call transfers to human agents.
- Conduct counterfactual analysis to evaluate agent performance.
- Provide in-app voice support.
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