Viable is an AI-driven platform designed to extract meaningful insights from qualitative data like customer feedback, surveys, and reviews. Utilizing advanced AI models, including GPT-4, Viable analyzes unstructured data to categorize topics, identify trends, and provide actionable insights. This tool is particularly useful for businesses looking to enhance customer experience, reduce support ticket volumes, and improve product management. With features like automatic sentiment analysis and customizable reporting, Viable enables organizations to make informed decisions quickly and efficiently.
Major Highlights
- AI-Powered Insights: Uses advanced AI algorithms to analyze customer feedback and extract nuanced insights.
- User-Friendly Interface: Provides a simple, intuitive design that makes it accessible for everyone in the organization.
- Seamless Integration: Connects easily with popular tools like Zendesk, Intercom, and Gong, as well as other data sources through Zapier and CSV imports.
- Customizable Analysis: Allows tailoring of analysis to meet specific business objectives, identifying key themes and generating actionable recommendations.
- Strategic Document Generation: Effortlessly creates strategic documents like Customer FAQs and Product Requirement Documents based on customer feedback.
- Automated Sentiment Analysis: Automatically assesses sentiment trends to provide deeper insights into customer feedback.
- Weekly Trend Tracking: Keeps track of changes in customer feedback over time to identify emerging trends.
- SOC 2 Type 2 Certification: Ensures data security with automated PII redaction.
- Natural-Language Reports: Generates easy-to-understand reports that facilitate faster decision-making.
- Time Efficiency: Saves hundreds of hours annually by automating the feedback analysis process.
Use Cases
- Reducing Support Volumes: Identifies urgent topics to help reduce support requests and improve customer satisfaction.
- Product Innovation: Drives product growth by pinpointing areas for improvement based on customer insights.
- Eliminating Churn: Uncovers hidden issues that contribute to customer churn, allowing for timely interventions.
- Enhancing Customer Experience: Provides insights into customer preferences to improve overall satisfaction.
- Streamlining Workflows: Simplifies data management and enhances efficiency in processing customer feedback.
Viable stands out as a robust tool for businesses aiming to leverage qualitative data for strategic advantage, making it an indispensable asset in today’s data-driven landscape.
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