Tidio is a powerful customer service platform that integrates AI-driven chatbots, live chat, and help desk tools to enhance customer engagement and sales. It allows businesses to automate up to 70% of customer inquiries without human intervention, using its conversational AI agent, Lyro. This AI technology provides 24/7 support, helping businesses scale efficiently while maintaining predictable expenses.
Major Highlights
- AI-Powered Chatbots: Tidio’s Lyro AI resolves up to 70% of customer issues, offering support in multiple languages and channels.
- Live Chat Integration: Enables real-time communication with website visitors to assist and convert them effectively.
- Multi-Channel Support: Connects various communication platforms like email, live chat, and Messenger in one place.
- Visitor Behavior Tracking: Monitors and analyzes how visitors interact with your website to optimize user experience.
- Customizable Widgets: Allows personalization of chat widgets to match your brand’s style and aesthetics.
- Automation Flows: Offers plug-and-play templates to automate tasks like recovering abandoned carts and recommending products.
- Scalable Pricing Plans: Offers a variety of pricing tiers to suit businesses of all sizes.
- 24/7 Customer Support: Provides automated support even outside business hours.
- Seamless Integration: Easily integrates with popular ecommerce and CRM platforms.
- Analytics and Reporting: Provides insights into chat metrics and customer satisfaction.
Use Cases
- E-commerce Businesses: Use Tidio to automate customer support, recover abandoned carts, and enhance customer satisfaction.
- Small and Medium Businesses: Leverage Lyro AI to handle a high volume of customer inquiries without additional hiring.
- Global Customer Base: Utilize Tidio’s multi-language support to engage with international customers effectively.
- Lead Generation: Employ Tidio’s live chat and automation flows to convert website visitors into leads.
Leave a Reply