Ravenna is an AI-powered help desk tool designed to deliver exceptional internal support to employees by integrating seamlessly with platforms like Slack and Teams. It automates repetitive tasks, turning chaos into clarity, and provides out-of-the-box analytics to enhance service delivery. By meeting employees where they already work, Ravenna simplifies support processes and reduces resolution times.
Major Highlights
- Slack and Teams Integration: Ravenna integrates natively with Slack and Teams, allowing employees to submit requests directly through these platforms.
- AI Automation: Automates help desk operations, providing faster responses to common issues using existing knowledge base content.
- Custom Request Types: Enables teams to create custom forms and statuses for common requests.
- Personalized Dashboard Views: Offers customizable dashboard layouts for filtered views of tickets based on specific criteria.
- Real-time Notifications: Keeps teams informed with customizable alerts for ticket updates, assignments, and due dates.
- Knowledge Management: Automatically extracts informal knowledge from conversations and identifies knowledge gaps.
- AI-Enhanced Responses: Provides immediate answers based on existing documentation and past conversations.
- Request Recognition: Automatically identifies common requests and surfaces appropriate workflows.
- Contextual Awareness: Delivers personalized responses based on employee roles and access levels.
- API Integration: Connects and extends platform functionality with the Ravenna REST API.
Use Cases
- Streamlining Internal Support: Automates and manages internal support requests through Slack.
- Expense Management: Assists in expense management tasks, such as company card reimbursements.
- Software Access Requests: Facilitates requests for software access, like Salesforce, directly through Slack.
- Employee Onboarding Documentation: Helps revise and manage employee onboarding documentation efficiently.
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