PolyAI | Delivering Exceptional Brand Experience

Enhance your brand experience using PolyAI’s Customer-Led Voice Assistants for accurate resolutions, data-driven…

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⚙️  Tech Specs

❑ Website Registered On:

  15th December, 2017

❑ Is this Mobile Friendly?

  Yes!

❑ Name Servers:

ns-1349.awsdns-40.org, ns-1851.awsdns-39.co.uk

❑ Tech Stack:

WordPress, MySQL, PHP, Google Maps, YouTube, Yoast SEO, GSAP, WP Engine, HubSpot, Google Tag Manager, Google Font API, Cookiebot, jQuery Migrate, jQuery, Twitter Emoji (Twemoji), Modernizr, Google Workspace, Cloudflare

📡  Connect

❑ Tool Name:

  PolyAI

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❑ Email Service By:

  Google Workspace

〒 Know More

❑ Use it For:

  Customer Support

❑ Pricing Options:

  Free Trial, Paid

❑ Suitable Tags:

  API, Mobile App, Web Browser

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PolyAI is a cutting-edge voice AI platform that transforms customer service interactions. It creates lifelike, adaptable voice assistants capable of handling complex conversations naturally. The system understands customer intent, allows interruptions, and navigates topic changes seamlessly. PolyAI integrates with existing tech stacks, making implementation smooth and risk-free.

Major Highlights

  • Natural conversations with AI that feel human-like
  • Handles 50% of customer calls across 10 languages
  • 85% customer satisfaction score for hotel guest interactions
  • $7.2 million in revenue generated through hotel reservations
  • 8x increase in call containment compared to traditional IVRs
  • Customizable branded voice and personality
  • Real-time analytics dashboard for performance tracking
  • Secure and compliant for regulated industries
  • Seamless integration with existing systems
  • Continuous learning and improvement capabilities

Use Cases

  • Booking reservations for hotels and restaurants
  • Resolving account access issues
  • Handling product returns and exchanges
  • Updating customer information
  • Answering frequently asked questions
  • Processing payments securely
  • Authenticating callers
  • Managing orders and billing inquiries
  • Routing complex calls to appropriate departments
  • Providing 24/7 customer support

PolyAI’s voice assistants shine in high-demand industries like banking, healthcare, travel, and hospitality. They excel at tasks ranging from simple transfers to complex transactions. By automating routine calls, PolyAI frees up human agents to focus on more nuanced customer needs. This leads to shorter wait times, improved customer experiences, and significant cost savings for businesses.

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