Crisp Overlay | Enhance User Support with AI Search Widget
Try Crisp Overlay, the AI-powered search widget that turns user inquiries into quick answers and cuts support load by…
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Try Crisp Overlay, the AI-powered search widget that turns user inquiries into quick answers and cuts support load by…
Crisp Overlay is an innovative AI-powered self-service search widget integrated into the Crisp Chatbox. It serves as a preliminary interface for users, allowing them to search for answers before reaching out for support. This approach significantly reduces the number of unnecessary chats, freeing up valuable time for customer support agents. By leveraging data from your Automations, the Overlay provides relevant answers quickly, ensuring users get the information they need without waiting for human interaction.
AI-Powered Search: Utilizes artificial intelligence to deliver quick, relevant answers from your existing data sources.
Reduced Support Load: Decreases chat volume by up to 50%, allowing support teams to focus on complex inquiries.
Customizable Interface: Offers options to tailor the Overlay’s appearance and functionality to fit your brand’s needs.
User-Friendly Experience: Guides users through a search process before they can initiate a chat, enhancing user satisfaction.
Fast Response Time: Provides instant results, ensuring users receive timely information.
Integration with Crisp Chatbox: Seamlessly works within the existing Crisp messaging framework, making setup straightforward.
Data-Driven Results: Ranks search results based on relevance, ensuring users see the most pertinent information first.
Multi-Language Support: Adapts to various user languages, improving accessibility for diverse audiences.
Dark Mode Compatibility: Can switch between light and dark modes to match your website’s theme.
Opt-In Feature: Allows businesses to enable or disable the Overlay feature based on their preferences.
Streamlining customer inquiries by providing quick answers to common questions.
Reducing response times and improving overall customer satisfaction.
Enhancing user engagement on websites by offering immediate assistance.
Supporting marketing efforts by guiding potential customers through FAQs before contacting sales.
Customizing user interactions based on specific business needs and branding.
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