Kodif is an AI-powered customer support automation platform designed to revolutionize the way businesses handle customer service. By integrating Generative AI (GenAI) and low-code solutions, Kodif streamlines agent workflows and enhances the overall customer experience. This tool automates repetitive tasks and provides agents with the necessary tools to resolve issues quickly and effectively. Kodif requires no engineering knowledge, making it accessible for non-technical teams to build efficient customer experience flows.
Major Highlights
- Low-Code CX Platform: Empowers non-technical teams to build powerful customer experience flows without coding.
- AI-Powered Automation: Utilizes GPT-4 and ChatGPT AI capabilities for customer support automation.
- AI Agent Assistant: Supports agents in delivering consistent and error-free customer service.
- Guided Workflows: Helps agents prioritize and resolve customer issues efficiently.
- Self-Service Options: Enables customers to access self-service options for quicker issue resolution.
- Proactive Engagement: Engages customers proactively to resolve issues before they escalate.
- Fraud Prevention: Implements dynamic form fields and personalized UI forms to prevent fraud.
- Data Security: Ensures stringent data security measures, including HIPAA compliance and AICPA SOC certification.
- Seamless Agent Handoff: Facilitates smooth transitions between automated systems and human agents.
- Detailed Analytics: Provides insights into customer journeys, agent productivity, and transactional data.
Use Cases
- Proactive Outreach: Engage customers before issues arise.
- Subscription Management: Automate subscription-related queries and actions.
- Risk and Fraud Prevention: Detect and prevent fraudulent activities.
- Agent Assistant: Provide real-time support to agents for better service delivery.
- Refund Management: Streamline the refund process for efficiency.
- WISMO (Where Is My Order): Resolve order-related queries promptly.
- Customer Self-Service: Allow customers to resolve issues independently.
- Dynamic Form Fields: Customize forms based on user input to gather relevant information.
- Transactional Insights: Gain detailed data on returns, refunds, and delivery issues.
Kodif stands out by making customer support more efficient and effective, ensuring both agents and customers have a seamless experience.
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