Parabolic is an AI-powered customer support assistant that revolutionizes how companies handle customer inquiries. It integrates seamlessly with existing ticketing software like Intercom, Zendesk, and Helpscout to autodraft ready-to-send responses for support teams. Parabolic learns from your support data, improving its performance over time and ensuring consistent, accurate replies to customer questions.
Major Highlights
- Trained on your specific support data for tailored responses
- Embedded within existing ticketing software
- Agent verification before sending responses
- Self-improving system based on rejected drafts
- Answers rarely asked questions with minimal data
- Handles multi-step conversations
- Suggests relevant upsells and cross-sells
- Automatic tagging and triaging of incoming questions
- Connects to customer-specific data sources
- Drafts two types of responses for different query complexities
Use Cases
- Streamlining customer support operations
- Reducing response times for common inquiries
- Handling complex, multi-step customer conversations
- Improving consistency in support team responses
- Identifying upsell and cross-sell opportunities during support interactions
- Automating ticket categorization and routing
- Providing personalized responses using customer-specific data
- Training new support team members with AI-assisted responses
- Scaling support operations without proportionally increasing staff
- Enhancing customer satisfaction through quick and accurate responses
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